TERMS AND CONDITIONS
Effective from 13 October 2026
This is an informal English translation. In case of any discrepancy, the Hungarian version prevails.
1. SERVICE PROVIDER
Name: Szalon 2000 Kft.
Registered office: 1091 Budapest, Lechner Ödön fasor 1. A building, door 422, Hungary
Showroom: 1107 Budapest, Mázsa u. 9. (M9 Irodaház), Hungary
Company registration number: 01-09-422297
Registry court: Company Registry Court of the Budapest-Capital Regional Court
Tax number: 11969268-2-43
Email: info@mock-up.hu
Phone: +36 30 278 9271
Website: https://mock-up.hu
Hosting provider: Websupport Magyarország Kft. (registered office: Fehérvári út 97-99., 1119 Budapest, Hungary; company registration number: 01-09-381419; email: support@websupport.hu; phone: +36 22 78 76 74; website: https://www.websupport.hu).
2. SCOPE AND ACCEPTANCE
These Terms and Conditions govern the services provided by Szalon 2000 Kft. (the "Provider") through the mock-up.hu website and in its showroom: 3D scanning, ordering 3D printed figurines and requesting gift vouchers.
These Terms become part of the contract with the customer (the "Customer") by ticking the dedicated checkbox before submitting a booking or a gift voucher request. Data entered in the form can be corrected in the fields before submission; if you notice an error after submission, please let us know at info@mock-up.hu.
The language of the contract is Hungarian. The contract is not filed as a written document, but the Provider retains the electronic confirmation. The Provider may amend these Terms unilaterally; amendments take effect upon publication and do not affect orders already confirmed.
3. THE SERVICE
The Provider performs 3D scanning in its showroom and then produces a 3D printed figurine (portrait sculpture) based on the scan data. Figurines can be ordered of 1, 2 or 3 people, in sizes of 9, 12, 15, 18 and 21 cm. Subject to prior individual agreement (info@mock-up.hu), figurines of pets or objects can also be made; conditions and price are communicated individually.
The figurines are printed by the Provider's external printing partner.
Scanning takes place in the showroom at a pre-arranged time. The service is bespoke and partly handcrafted: colours, surface details and dimensions may differ slightly from the samples and the figurines shown on the website. Such differences do not constitute defective performance.
Very fine details (e.g. thin strands of hair, glasses arms, jewellery, loose clothing) are simplified due to the limits of the technology. At smaller sizes details are naturally less pronounced.
4. APPOINTMENTS
Appointments can be requested through the booking form on the website, by email or by phone. Submitting the online form is an appointment request and does not in itself conclude the contract for a figurine. The Provider sends an electronic appointment confirmation; the contract for the figurine is concluded in person at the showroom on the day of the scan.
Opening hours: Monday to Friday 10:00–18:00, Saturday 10:00–14:00, closed on Sunday. Appointments can be booked from the next day and up to 90 days in advance.
Appointments can be rescheduled free of charge at least 48 hours before the scan, by email or phone. In case of later changes or no-show the Provider may offer a new time slot, but may refuse the service after repeated no-shows. No bookings are accepted on closing days (public holidays, holidays) published on the website.
Please arrive a few minutes early. In case of significant delay the reserved time cannot be guaranteed and a new appointment will be arranged.
Scanning a person under 18 requires the consent of a parent or legal guardian; children under 14 may only be scanned in the presence of a parent or legal guardian.
Free scan: until further notice, the Provider offers a free 3D scan with a prior appointment (on the website's "Free scan" page, by email or by phone). The free scan carries no obligation to order a figurine. If the Customer orders a figurine after the scan, the order is concluded at the showroom at the prices valid at the time of ordering, and the price is payable when ordering. The Provider may change or withdraw the offer at any time by a notice published on the website; this does not affect appointments already confirmed.
5. PRICES AND PAYMENT
Prices shown on the website are in Hungarian forint and include VAT. The price depends on the number of people and the selected size; the price stated in the confirmation applies. Price changes do not affect confirmed orders.
Booking an appointment is free. Unless otherwise agreed, the full price of the ordered figurine is payable at the time of the scan. Payment is possible in the showroom by cash or bank card, or in advance by bank transfer. The Provider issues an electronic invoice to the email address provided.
In the event of an obvious pricing or data error the Provider is not obliged to perform at the incorrect price, but offers performance at the correct price, which the Customer may accept or decline.
6. PERFORMANCE, COLLECTION, DELIVERY
The figurine is completed within a maximum of 3 weeks from the scan; the exact collection date is communicated at the time of the scan. The Provider notifies the Customer by email or phone when the figurine is ready.
Finished figurines can be collected at the showroom free of charge during opening hours. Home delivery costs HUF 1,990 and is payable cash on delivery. Delivery is free for 18 cm and 21 cm figurines.
If the Customer fails to collect the figurine within 60 days of notification, the Provider sets a further collection deadline of at least 30 days in writing (by email). If this also passes without collection, the Provider may withdraw from the contract; in that case the price paid is retained as consideration for the custom work already performed.
Risk passes to the Customer upon collection or, for postal delivery, when the parcel is handed to the Customer or their designee. Please inspect the parcel on delivery and have the courier record any damage.
7. RIGHT OF WITHDRAWAL
Under Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses, the Customer as a consumer may withdraw from the online purchase of a gift voucher within 14 days without giving reasons, provided the voucher has not been redeemed.
3D scanning and the figurine produced from the scan data are goods made to the Customer's specification and clearly personalised, therefore under Section 29(1)(c) of the same decree the right of withdrawal does not apply to the finished figurine. Booking an appointment online is not yet an order for a figurine. On the day of the scan, at the showroom, the Customer orders the personalised figurine, expressly requests the commencement of performance and acknowledges that the order cannot be withdrawn after that. The appointment can be rescheduled under Section 4.
To withdraw, it is sufficient to send a clear statement (e.g. an email) to info@mock-up.hu before the 14-day period expires, including your name, the voucher ID and the purchase date; the model form in Annex 1 may be used for this (its use is not mandatory). The Provider refunds the amount paid within 14 days of receiving the notice, using the original payment method, at no extra cost to the Customer.
8. GIFT VOUCHERS
The gift voucher is for the model and size shown on it, is valid for 12 months from the date of issue, can be used once and is transferable. It can be redeemed for a larger size or a model with more people by paying the difference; if redeemed for a smaller size or fewer people, the difference is not refunded. The voucher cannot be exchanged for cash, and redemption requires booking an appointment. It cannot be used after its validity period.
9. WARRANTY AND COMPLAINTS
In case of defective performance the Customer may exercise warranty rights under the Hungarian Civil Code: repair or replacement, failing that a price reduction, or withdrawal from the contract. Consumers may enforce warranty claims within two years of performance; a defect discovered within one year is presumed to have existed at the time of performance. For non-consumer customers the limit is one year. Please report defects promptly, within two months of discovery at the latest.
Deviations arising from the handcrafted nature of the figurine as described in Section 3 do not constitute defects. The warranty does not cover damage from improper use, dropping, heat or water exposure, or natural wear. The figurine is a decorative item, not a toy, and is not intended for children's play.
About product warranty (termékszavatosság):
When can you exercise product warranty rights?
In the event of a defect in a movable item (hereinafter in this point: product), you may – at your choice – exercise the warranty rights described above or make a product warranty claim under the rules of the Hungarian Civil Code.
What rights do you have under a product warranty claim?
As a product warranty claim, you may request the repair or replacement of the defective product.
Against whom can you make a product warranty claim?
You may exercise your product warranty rights against the producer or distributor of the product (hereinafter together: manufacturer).
When is a product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market, or if it does not have the properties stated in the manufacturer's description.
Within what time limit can you make a product warranty claim?
You may make a product warranty claim within two years from the date the manufacturer placed the product on the market. After this period, you lose this right.
What rule of proof applies to a product warranty claim?
When making a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed the product on the market.
When is the manufacturer exempt from its product warranty obligation?
The manufacturer is exempt from its product warranty obligation if it can prove that it did not manufacture or place the product on the market in the course of its business, or that the defect could not be detected according to the state of science and technology at the time it was placed on the market, or that the defect results from the application of a law or a mandatory regulatory requirement. It is sufficient for the manufacturer to prove one of these grounds.
Please note that for the same defect you may make a warranty claim against the business and a product warranty claim against the manufacturer at the same time, in parallel. If your product warranty claim is successful, any warranty claim relating to the replaced product or the repaired part of the product may from then on be made only against the manufacturer.
Complaints can be submitted at info@mock-up.hu, by phone at +36 30 278 9271 or in the showroom. The Provider investigates complaints and replies in writing within 30 days.
If the complaint is not resolved, the Customer may turn to:
- Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99. III. em. 310.; phone: +36 1 488 2131; email: bekelteto.testulet@bkik.hu) – the Provider cooperates in the proceedings
- Consumer Protection Department of the Government Office of the Capital City Budapest
- The competent court
10. INTELLECTUAL PROPERTY AND LIKENESS
The content of the website, the design of the figurines and the Mock-up name are the intellectual property of the Provider and may not be used without permission. Scan data is used to fulfil the order and is then kept for reorders for no longer than 1 year from the scan. At the Customer's request, the scan data is deleted once the figurine has been completed. If no order is placed after a free scan, the Provider keeps the scan data for up to 1 year so that the Customer can order later, and deletes it without delay at the Customer's request. Keeping scan data and using images of the completed figurine or scanning session for references or advertising are separate processing activities.
Images of the figurine or of the scanning session are published as references or in advertising only with the Customer's prior, explicit consent, which may be withdrawn at any time at info@mock-up.hu.
11. DATA PROTECTION
Detailed rules on the processing of personal data are set out in the Privacy Policy available on the website.
12. MISCELLANEOUS
The Provider is not liable for delays caused by circumstances beyond its control (e.g. power outage, equipment failure, natural events, official measures); in such cases a new appointment or deadline is agreed.
Matters not regulated herein are governed by Hungarian law, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce, Act CLV of 1997 on consumer protection and Government Decree 45/2014 (II. 26.).
ANNEX 1 – MODEL WITHDRAWAL FORM
(under Annex 2 of Government Decree 45/2014 (II. 26.); complete and return only if you wish to withdraw)
To: Szalon 2000 Kft., 1091 Budapest, Lechner Ödön fasor 1. A building, door 422, Hungary, info@mock-up.hu
I hereby give notice that I withdraw from my contract for the purchase of the following gift voucher:
Voucher ID: …
Date of contract: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is notified on paper): …
Date: …